Exchange Policy

Exchange Policy

At Cocktail Fashion, we aim to provide a seamless shopping experience and understand that sometimes, you may need to exchange an item. We’re happy to offer free exchanges for all prepaid orders. Please read our Exchange Policy below to understand the terms and conditions for exchanging products purchased from our online store.

Eligibility for Exchanges

  • Time Frame: Exchanges must be initiated within 48 hours from the time of delivery.
  • Order Value: Applicable only for orders with a total value above ₹2000.
  • Condition of Item: The clothing item must be unused, unwashed, and in its original condition with all tags and labels intact.
  • Approval: All exchange requests are subject to approval by our team.
  • Reason for Exchange: Allowed for sizing issues or if the product is damaged, defective, or not as described.

Process for Exchanges

  1. Log in to Your Account:
    Visit cocktailfashion.in and log in.
  2. Go to Orders Section:
    Navigate to your dashboard and find the order.
  3. Initiate Exchange:
    Click on the “Exchange” button and submit:
    • Order number
    • Reason for exchange
    • Desired size, color, or replacement product (if applicable)
  4. Exchange Confirmation:
    Once approved, you'll receive instructions on how to return the product.
  5. Pack the Item:
    Securely pack the item in its original packaging.
  6. Courier Arrangements:
    Arrange courier service for return. Note: Return shipping costs are borne by the customer.
  7. Ship the Item:
    Send to:
    COCKTAIL FASHION
    B502, Uttkarsh Anuraddha,
    Near VCA Stadium, Civil Lines,
    Nagpur – 400001
  8. Tracking Information:
    Retain the tracking number for reference.

Inspection and Exchange Process

  • Approval: After we receive the item, it is inspected for eligibility.
  • Replacement Product: Once approved, your replacement will be shipped.
  • Processing Time: Exchanges are processed within 7–8 working days.

Refund Process

If you prefer a refund instead of an exchange, follow these steps:

  1. Locate Your Order: Log in and go to the Orders section.
  2. Click “Return Request”: Next to the order.
  3. Provide Details: Submit order number and return reason.
  4. Approval: Refund requests are subject to inspection and approval.
  5. Refund Timeline: Processed within 7–8 working days.
  6. Refund Method: Amount will be credited to the original payment method.

Contact Information

For any questions or assistance regarding our Exchange or Refund Policy, please contact:

Thank you for choosing Cocktail Fashion. We are committed to providing the best shopping experience!