At Cocktail Fashion, we value your satisfaction with your clothing purchases. We understand that sometimes, despite our best efforts, you may want to return an item. Please read our Return Policy below to understand the terms and conditions of returning products purchased from our online store.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Time Frame: You must initiate the return process within 2 days of receiving the product.
Condition of Item: The clothing item must be unused, unwashed, and in its original condition with all tags and labels attached.
Reason for Return: Returns are accepted for sizing issues or if the product received is damaged, defective, or not as described on our website.
Process for Returns
To return an item, please follow these steps:
Contact Us: Reach out to our customer support team within 2 days of receiving the product, informing them of your intent to return the item. You can contact us at customercare@cocktailfashion.in or +91-8830953879.
Provide Information: Please provide your order number, the reason for the return, and details of the item you wish to return.
Return Confirmation: Once your return request is approved, you will receive confirmation and instructions on how to proceed.
Pack the Item: Carefully pack the clothing item you wish to return in its original packaging or in a secure and protective manner.
Courier Arrangements: Arrange for a courier service of your choice to ship the item back to us. The return shipping cost will be at your own expense.
Return Address: Ship the item to the following address:
COCKTAIL FASHION, B502, Uttkarsh Anuraddha, Near VCA Stadium, Civil Lines Nagpur – 400001
Tracking Information: Please retain the tracking information from your courier service for your records.
Inspection and Refund
Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the item passes the inspection, we will initiate the refund process. Here’s what you can expect:
Refund Method: The refund will be processed via the original payment method used for the purchase. Please allow 7-8 working days for the refund to appear in your account.
Refund Amount: The refund will include the purchase price of the item minus any shipping costs, as the return shipping cost is at your expense.
Exceptions
We do not accept returns for the following:
Items returned after the 2-day window.
Items that show signs of wear and tear or damage due to mishandling or misuse.
Undergarments, swimwear, or any other items explicitly marked as non-returnable on our website.
Contact Information
If you have any questions or need further assistance regarding our return policy, please contact our customer support team at customercare@cocktailfashion.in or +91-8830953879.
Cocktail Fashion strives to provide the best products and service to our customers, and we appreciate your understanding of our return policy. We hope you enjoy shopping with us, and we’re here to assist you in every way possible. Thank you for choosing us for your clothing needs.