Return Policy

At Cocktail Fashion, we value your satisfaction and strive to ensure that you love every purchase. However, if you need to return an item, please review our Return Policy to understand the terms and conditions.

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Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Time Frame: Returns must be initiated within 3 days from the date of delivery.
• Order Value: Returns are applicable only for orders with a total value above ₹2000.
• Condition of Item: The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Approval: All return requests are subject to approval by our team.
• Reason for Return: Returns are allowed for the following reasons:
  • Product is damaged or defective.
  • Product is not as described or differs from what was ordered.

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Process for Returns

To initiate a return, follow these steps:

1. Log in to Your Account:

   • Visit cocktailfashion.in and log in to your account.

2. Go to Orders Section:

   • Navigate to the Orders section in your dashboard.
   • Locate the order you wish to return.

3. Initiate Return Request:

   • Click on the “Return Request” button next to the order.
   • Provide the necessary details:
     • Order number
     • Reason for the return
     • Supporting images (if applicable).

4. Return Confirmation:

   • Once your return request is approved, you will receive instructions on how to proceed.

5. Pack the Item:

   • Safely pack the item in its original packaging or in a secure and protective manner.

6. Courier Arrangements:

   • Arrange for a courier service to return the product to us.
   • Note: Return shipping costs are borne by the customer.

7. Ship the Item:

   • Send the product to the following address:
     COCKTAIL FASHION
     B502, Uttkarsh Anuraddha,
     Near VCA Stadium, Civil Lines,
     Nagpur – 400001

8. Tracking Information:

   • Retain the courier tracking details for your reference.

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Refund Process

1. Inspection:

   • Once we receive the returned item, it will undergo an inspection to ensure it meets the return eligibility criteria.

2. Refund Approval:

   • If the item passes inspection, the refund will be initiated.

3. Refund Timeline:

   • Refunds will be processed within 7-8 working days after the inspection is completed.

4. Refund Method:

   • Refunds will be credited back to the original payment method used during the purchase.

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Conditions for Returns and Refunds

• Items returned without prior approval will not be accepted.
• Items that fail the inspection due to being used, washed, or damaged by the customer will not be eligible for a refund.
• Cocktail Fashion reserves the right to deny refund requests that do not meet the above criteria.

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Contact Information

For any questions or further assistance regarding our Return Policy, please contact:

• Email: contact@cocktailfashion.in
• Phone: +91 9730966698